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Benefits & self help advice

Did you know that there is a wide range of information and support available on line. By accessing this information you may be able to get an immediate answer to your query without need to wait or make an appointment.

You can access various sites via your smart phone or laptop or by calling into your local library/electronic village hall where there is free community IT access. By using self serve you can download information, forms and fact sheets and make benefit claims online.

Across Sunderland there is FREE access to computers to help you connect to these online supports sites.

Locate your local library - Locate your local Electronic Village Hall - Locate a UK online centre

Useful links for Sunderland has useful information and advice about;

  • maximising your income
  • prioritising and budgeting
  • cutting costs by getting the best deals for you
  • making the right choices for you
  • where to get free debt advice and saving £££’s at home
Give yourself a money M.O.T at

Benefits advice
For help with identifying benefits, claiming or challenging benefits visit the website

Other useul links of website

Benefits calculator
This online tool lets you enter basic informaitn about yourself and to then discover what/which benefits you may qualify for.

Citizens Advice
The online website for Citizen's Advice has a wide range of information on many topics

The Money Advice Service
The national Money Advice Service is free, impartial and can help you make the most of the money that you have coming in.  The website is organised by life events and includes a beginners guide to managing your money, a cut back calculator, a money health check and budget planner, alongside sections on money saving tips. It has been reported that over 80% of people that used the site and followed its recommendations had found at least one way of making their budget go further.

Other specific advice from the service;


Other free money advice services

Pay Plan Tel 0808 2741593 and

Step Change Debt Charity Tel 0800 1381111

Bridges Community Bank (credit union) 25 Waterloo Place, Sunderland. Tyne & Wear. SR1 3HT, Tel: 0191 514 7491 email

Sunderland Advice Centres


Chance - 2 Rickaby Street, East End, Sunderland, SR1 2DL, Tel: 0191 5670978 Reg Charity Number 1071418       webmail